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5-Star Lancaster Bangkok to Provide 5-Star Guest Service with Crave In-room Tablets


Crave Interactive, the world leading developer of cloud-based digital guest service solutions for hotels, today announced the new luxury Lancaster Bangkok Hotel has commissioned Crave T-Mini tablets in each room to provide 5-star guest services and room controls.

Crave Tablets in Lancaster Bangkok

The beautiful Lancaster Bangkok is a stunning new luxury property with 231 lavish rooms and suites, due to open in November 2017. It is the embodiment of Thai warmth and hospitality, providing the very highest levels of guest service.

The Crave T-Mini tablets will provide guests with one touch ordering of room service, Spa requests, and restaurant reservations whilst providing a digital concierge guide. The Crave system will control the TV as well as lighting and air cooling via an integration with Elecon Room Controls.

“The look and feel of the Crave T-Mini is a perfect match for our Guest rooms” said Martin Hurley, General manager at Lancaster Bangkok. “Our style is traditional Thai with modern technology, the T-Mini blends seamlessly into our scheme. After seeing an uplift in F&B revenue via Crave in my previous Hotel, I’m delighted that we will be the first Hotel in Bangkok to offer Guests this digital solution.”

Guests’ feedback and reviews of Crave in-room tablets are highly positive across TripAdvisor and social media. Crave tablets consistently deliver an average of 50 page views per room night and a guest engagement rate of 90%. The combination of Crave OS, Crave Cloud & Crave In-room tablets is a proven winning formula for hotels.

“We’re seeing hotels worldwide upgrade from traditional paper guest service systems to slick modern digital services such as Crave that guests appreciate and expect. We’re delighted to add such a prestigious hotel as the Lancaster Bangkok to our list of luxury hotel clients, and look forward to helping the hotel team delight their guests and increase their revenues.” Commented Gareth Hughes, Crave Founder and CEO. “This announcement underlines Crave’s global leadership and commitment to the ASIA market.”