Tink Labs Limited, one of Hong Kong’s most successful startups, launched the latest handy Concierge Chat — an instant messaging feature that allows guests to have direct and instant communication with hotels anytime, anywhere. The chat will act as a personal concierge for all guests via handy, where their questions such as opening times of hotel facilities and requests like booking spa treatments, can be answered with ease from the comfort of their handy device.
Messaging has become the preferred way for guests to communicate with the hotel as 64% of consumers want all businesses to be available and contactable via messaging applications. It’s important to be where the guests are most comfortable, in order to cater to their needs and gain their loyalty.
Hotels can keep track of every interaction and request from each guest in an organised manner and remove the issue of leaving guests waiting via phone calls or at the desk. The chat is even effective when guests are outside of the hotel premises, making it easier for hotels to provide their service during the entirety of their trip.
In additional to Concierge Chat, handy’s ‘Push Message’ is a push notification feature designed to personalize guest experience with targeted marketing campaigns. Hotels can use the feature to ‘push’ promotion of their services and offers such as happy hour, F&B and spa promotions or simply a personalized welcome message.