Scoot will be moving its operations from Terminal 2 (T2) to Terminal 1 (T1) of Singapore Changi Airport in the last quarter of 2019. The shift to T1 will facilitate Scoot’s growth plans and bring an enhanced experience to its customers.
Scoot projects double-digit annual growth over the next three years. At the same time, from a recent post-flight customer feedback survey conducted by Scoot, one key touchpoint that the airline wants to enhance is the check-in and boarding process.
To better support airlines for future growth, Changi Airport has been undertaking upgrading works to expand the passenger handling capacity of T1, with the project expected to be fully completed in 2019. At the Arrival level, an all-new and expanded Meeters & Greeters Hall has welcomed travellers since April 2018. The Arrival level will be seamlessly integrated with Level 1 of Jewel Changi Airport when it opens next year. The Baggage Claim Hall is also being expanded to incorporate more baggage claim belts to serve more arriving flights.
In the T1 Departure Hall, refurbishment work has just been completed. The upgraded facility features a central Fast and Seamless Travel (FAST) Zone where passengers can check in and drop off their bags at the self-service automated machines. With these upgrades and expansion works, T1 is ready to handle the increased scale of operations that Scoot’s projected growth will bring. Scoot customers can look forward to a more intuitive check-in flow, as well as a refreshed and more spacious terminal experience at T1.
Scoot CEO Mr Lee Lik Hsin said, “The move to T1 will be beneficial for several reasons, chief of which being that it will allow us to continue serving our growing customer base comfortably and meet their needs for a fast and fuss-free pre-flight experience. We are working hard to achieve a seamless transition for our customers, employees and service partners, and we look forward to welcoming everyone to our new home in T1 next year.”
Managing Director of Airport Operations Management at Changi Airport Group (CAG), Mr Jayson Goh said, “CAG periodically reviews the allocation of airlines across all terminals to provide sufficient terminal capacity for future traffic growth. At the same time, we hope to enhance passenger experience by optimising the use of space for smooth airport operations. CAG will work closely with Scoot to ensure that its relocation to T1 is seamless for all its passengers.”