Mr. Wiwat Piyawiroj, Executive Vice President, Commercial, Thai Airways International Public Company Limited (THAI), said that on behalf of THAI as a national carrier, extends sincere condolences to people that were affected by Typhoon Jebi in Osaka. The heavy storm damaged houses and Kansai International Airport remains closed. THAI is concerned over the situation and has facilitated passengers as follow:
1) THAI will waive fees for passengers holding roundtrip tickets on the Bangkok-Osaka routes during 3-15 September 2018 who request to reroute to other destinations in Japan which are: Tokyo (Narita and Haneda), Nagoya, Fukuoka, and Sapporo. Changes can be made within 15 September 2018 with condition applied.
2) THAI employed Nagoya as a hub to transfer stranded passengers. Nagoya is the nearest flight route to Osaka which is convenient for passengers, as THAI operates 14 flights per week to Nagoya.
3) THAI provided bigger aircraft on the Bangkok-Nagoya route to help transfer passengers during 6-7 September 2018.
THAI has set up a temporary telephone number to serve THAI passengers holding Bangkok-Osaka tickets at Tel. +66(0)2-356-1166 and Japan Call Center at Tel. 0570-064-015. THAI will closely monitor and assess the situation and normal flight operations will be resumed when Kansai International Airport is operational. Passengers are advised to check news and flight information on THAI’s website thaiairways.com or contact THAI Contact Center at Tel. +66(0)2-356-1111, 24 hours a day.