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TPConnects helps airlines improve travel retailing experience by achieving IATA ONE Order Certification

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TPConnects, a new generation global travel technology provider to the airlines and travel sellers, today announced that TPConnects was granted “ONE Order Capable” status as an Order Management System for its ONE Order-based solution, under the ONE Order Certification Program.

This certification recognizes that TPConnects ONE Order-based solution,  “Offer and Order Management System” supports deployments using Accounting and Delivery capabilities for Flights and Ancillaries whose schemas are compliant with the standard ONE Order message schema, version 18.2.

ONE Order is an IATA messaging standard that aims to modernize reservation systems by combining passenger information currently held in different systems into one record. The IATA ONE Order program will simplify airline reservation and accounting systems by gradually phasing out Passenger Name Records widely known as PNRs, Electronic Tickets (ETKTs) and Electronic Miscellaneous Documents (EMDs) and replacing them with modern “internet-era” Order records.

ONE Order extends the capability of the Order Management System and complements IATA New Distribution Capability Standard (NDC). This gives airlines the ability to see the passenger’s full travel experience, making it easier to provide specific services and personalized experiences for travelers to purchase.

Rajendran Vellapalath, Chief Executive Officer, TPConnects said “We are pleased to be one of the first travel technology provider to achieve IATA One Order recognition. Along with IATA NDC highest level certification the ONE Order designation solidifies the great progress made by TPConnects Offer and Order Management solution in helping airlines reduce complexity and become better retailers

While the NDC based Offer Management Solution of TPConnects is maturing with different airlines customizing the product as per their business requirements, our main focus recently has been to encompass the implementation of retail industry standard Order Management Systems and the related processes. Our Offer and Order Management is a hybrid solution of today’s PNR, ETKT and EMD and the newer concept of order management used within retail industry.  TPConnects Offer and Order Management Solution can be deployed as a Middle Ware on top of the existing Passenger Service System (PSS) of any airline”.

ONE Order will be a game changer in supporting airlines in their digital retailing journey and will be a catalyst in transforming the way airlines manage the distribution, servicing, fulfillment and delivery of products It will considerably enhance the ability to service customers, thus allowing airlines to improve the customer experience.