Accor, one of the largest international hotel operators in the world, has awarded the first ALLSAFE label in the world to Novotel Bangkok Sukhumvit 20. The hotel has also been independently certified by The Environmental Health Consultancy (EHC) as being fully compliant with the group’s new hygiene protocols.
Novotel Bangkok Sukhumvit 20 had to implement a comprehensive list of elevated standard operating procedures, co-created by Accor, Bureau Veritas and leading medical authorities throughout the world. The purpose of the label is to reinforce confidence and trust in travel, with guests able to seek reassurance that their hotel has implemented additional safety measures to protect their wellbeing.
The label has been achieved through a detailed audit of all processes, based on 16 key fundamentals. An extensive collection of additional operating procedures have been put in place including having an ALLSAFE officer available at the hotel 24 hours a day and ensuring comprehensive hygiene training is implemented for staff across all areas of the hotel. These processes have then been independently certified at Novotel Bangkok Sukhumvit 20 by The Environmental Health Consultancy (EHC), a renowned food safety and hygiene consultancy that has been in operation for the past 24 years. EHC provides food safety services to all sectors of the food industries including hotels, food manufacturers, aged care facilities, hospitals, restaurants, clubs, schools, food importers, food exporters and primary industry businesses.
Benjamin Krieg, Cluster General Manager of Novotel Bangkok Sukhumvit 20 is incredibly proud of the work and efforts undertaken by his team to achieve this world-first result.
“Novotel Bangkok Sukhumvit 20 was in a unique situation, having operated and welcomed guests throughout the duration of the pandemic. As a result, we have constantly evolved our operations, ensuring the safety and wellbeing of our guests and team remain our first priority. Receiving the ALLSAFE label is a wonderful acknowledgement of the hard work and dedication shown by our team of ‘Heartists’, to support the confidence of those guests returning to travel”.
Novotel Bangkok Sukhumvit 20, a flagship Novotel hotel, is located in the heart of Sukhumvit, Bangkok’s shopping and restaurant district. With 244 rooms and suites, it boasts an executive sky lounge, 1600 square metres of meeting and event spaces, plus five restaurants and bars including the signature outlet, Sky on 20 – an award-winning Rooftop Bar with 270-degree panoramic Bangkok Skyline views.
“For more than 50 years we have been committed to maintaining the highest levels of safety and well-being for our guests and staff. This is even more important today and we are pleased to be introducing some of the most stringent standards in the industry to ensure that people will have peace of mind when they stay with us. Our global operational expertise and the lessons learned from previous disease outbreaks has enabled us to respond in an effective manner and adapt to the new expectations of our guests to ensure we maintain our position at the forefront of the hospitality industry”, said Patrick Basset, Chief Operating Officer for Accor, Upper Southeast & Northeast Asia and the Maldives.
Accor anticipates that more than 70% of the global hotel network will reopen by the start of July. In recent weeks, Accor has seen renewed interest in travel demand, with hotel reservations doubling. In Asia Pacific, more than 940 of the group’s 1228 hotels are now open, representing over 76% of the network within this region, with more being added each week.
Improved safety and rules
With the vital support of its owners, Accor has implemented additional measures to ensure the safety and wellbeing of guests and employees in each of its destinations. Accor’s ALLSAFE programme is designed to protect and reassure guests, with an all-encompassing set of procedures responding to new consumer behaviors and expectations about hygiene and cleanliness, social distancing, seamless and contactless service.
From left: Mr. Gilles Cretallaz – Accor, Vice President Operations, Luxury Brands, Upper Southeast & Northeast Asia and the Maldives | Ms. Natcha Witthayapalothai – Novotel Bangkok Sukhumvit 20, Duty Manager | Ms. Nuanprang Simma – EHC, Food Safety Auditor | Ms. Poonyanataporn Roontub – Novotel Bangkok Sukhumvit 20, Assistant Gourmet Bar Manager | Mr. Benjamin Krieg – Novotel Bangkok Sukhumvit 20 & ibis Styles Bangkok Silom, Cluster General Manager | Ms. Nartsupak Thaweewong – Novotel Bangkok Sukhumvit 20, Executive Assistant Manager | Mr. Peter Finnegan – Accor, Vice President Food & Beverage Luxury Brands, Upper Southeast & Northeast Asia and the Maldives.