It is at times like this that we are reminded what a small world we live in. With the COVID-19 coronavirus seemingly knowing no bounds, my heart and best wishes are with all those who have been affected by the disease. It is an issue that is bigger than one industry or any one nation and Its impact is being felt across the globe, but it is in these moments that we feel the power of global unity and togetherness, which will help us overcome the challenges before us.
Centara Hotels & Resorts is a global hospitality group built on Thai family values. We pride ourselves on creating places where people feel they truly belong, not only by creating memorable experiences, but also most importantly by the level of warmth, care and attention we provide, to ensure the happiness, comfort and safety of our guests. I wish to reaffirm our commitment to the health and wellbeing of you, our Centara Family, in these testing times.
For those who are able to travel, our doors remain open and we are here to welcome you with our usual, warm smile and some fantastic offers to help you get the most out of your stay. We practice the most robust measures of disease prevention, in accordance with the World Health Organization (WHO) guidelines and we adhere to all directives imposed by the governing bodies of the countries in which we operate.
Actions in place include, but are not limited to:
temperature checking via thermal scanners of all persons entering the hotels
the installation of additional hand sanitising stations throughout the hotels
frequent sanitising of all common areas; maintaining appropriate chlorine levels of all pools
deep cleaning and disinfecting of guestrooms
and training for all staff on procedures to follow, should we be alerted to a case of coronavirus in any of our hotels.
Providing a safe haven for our guests and staff is our number one priority.
Booking with Confidence
We have updated our cancellation policy to give guests additional peace of mind when making bookings. Cancellation fees are waived for all guests travelling from affected countries for stays between now and 31st May 2020. We will remain flexible as the situation evolves, so this date will be updated as necessary to ensure you can book with confidence.
For those who are not permitted or able to travel, please take good care of yourselves and follow the guidelines of the authorities in your respective countries. We are thinking of you, we remain here at your service and our warm, Centara embrace awaits you whenever you return.
CentaraThe1 Loyalty Members
We would like to assure our loyal members that any points and in turn, membership statuses, that are scheduled to expire between now and 31st May will be preserved. This period may be extended should the situation persist, and we will provide further updates as appropriate. Sign-in to your account to check your membership status.
In closing, please be strong and stay safe. Difficult times such as these help us to remember what is most important in life and together, let’s support each other and come back stronger. We will provide further updates on our website, through our social media channels and at our properties as we have them.
Chief Executive Officer
Centara Hotels & Resorts