Looking ahead, we are cautiously optimistic as we adapt to a new world of evolved travel norms and fully commit our teams to meet increased global expectations for hygiene and safety.
Behind the scenes, we have been carefully
CENTARA COMPLETE CARE
The extensive Centara Complete Care programme was developed
As we prepare to re-open our hotels and resorts, a number of changes have been implemented which our guests will notice from the moment they check-in
and throughout their stay with us. These include:
- Social Distancing: Appropriate social distancing rules applied in all areas including protective
screens at reception and contactless payment options offered, as well as reconfiguration of restaurant seating, fitness equipment, and sun loungers.
- Enhanced Hygiene Practices: Face masks are worn by all service staff, self-service dining is restricted, high-
touch items are removed from guest rooms and Kids’ Clubs. Sanitising stations are placed throughout the hotels and masks made available for guests. Upgraded laundry and dishwashing protocols.
- Increased Sanitation: Revised cleaning
protocols including increased frequency of sanitation and electrostatic spray disinfection of rooms and public spaces. Sanitisation of key cards and high-touch points throughout the hotel. Sports equipment and spa treatment rooms disinfected after every use, and Kids’ Clubs sanitised every 15 minutes.
FULLY FLEXIBLE STAYS
We understand that to book with confidence in the current climate we need to give guests a new level of flexibility. Therefore, to support those wanting to book an escape for when they are ready or able to travel again, we’ve launched two offers that provide just that.
Stronger Together is a fully flexible plan with free cancellation policy and fixed low rates starting from THB 960, whilst Help The Heroes is a cash voucher offer valid until October 2021 in which we increase the value of vouchers purchased by 25% and donate a further 25% to charities fighting the pandemic. We hope this will provide the peace of mind guests require when planning their next holiday.
THE PLACE TO BE
For 37 years, we at Centara Hotels and Resorts have placed guests at the heart of everything we do. Our commitment to the highest levels of care has now led us to adopt and apply new hospitality norms.
Our health and safety protocols may have changed, but the Centara experience that makes our hotels and resorts The Place to Be remains the same. When you’re ready to travel again, we will be here waiting to welcome you back with heightened levels of hygiene and a very familiar sense of heartfelt care.
Chief Executive Officer
Centara Hotels & Resorts