The study by the travel experts at Bounce ranked the world’s best and worst reviewed hotel chains based on the average user review score across Best Company, Trust Pilot and Facebook to reveal the world’s highest and lowest-rated hotel chains across the world.<
Rank |
Hotel Chain |
Average User Review Score/5 |
1 |
St Regis (Marriott International) |
5 |
2 |
JW Marriott (Marriott International) |
4.9 |
3 |
Sheraton Hotels (Marriott International) |
4.6 |
4 |
Ritz-Carlton (Marriott International) |
4.2 |
5 |
Hilton Hotels (Hilton Worldwide) |
4 |
5 |
Four Seasons |
4 |
7 |
Raffles Hotels (Accor) |
3.9 |
8 |
DoubleTree (Hilton Worldwide) |
3.85 |
9 |
Park Plaza Hotels (Radisson Hotels) |
3.6 |
10 |
Embassy Suites (Hilton Worldwide) |
3.55 |
Rank |
Hotel Chain |
Average User Review Score/5 |
1 |
Econo Lodge (Choice Hotels) |
2.3 |
2 |
Ramada (Wyndham Hotel Group) |
2.4 |
3 |
Days Inn (Wyndham Hotel Group) |
2.7 |
4 |
Wyndham Hotels (Wyndham Hotel Group) |
2.7 |
5 |
Hampton by Hilton (Hilton Worldwide) |
3 |
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The most in-demand hotel chain is Holiday Inn. Over the last 12 months, there have been 25,426,000 million worldwide Google searches for the chain.
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The most luxurious hotel chain is the Four Seasons. 101 Four Seasons properties have been rated five-star, including the Four Seasons Prague and Toronto.
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The most successful hotel chain is Hilton Hotels & Resorts with an overall score of 8/10