Kerry Express And Shopee Join Hands To Strengthen Their Businesses Improving Services To Serve Rapid Growth Of E-Commerce During The New Normal

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Kerry Express (Thailand) Public Company Limited, Thailand’s leading express delivery service, is now collaborating with Shopee, leading e-commerce platform in South East Asia and Taiwan. This collaboration has emphasized its role as delivery service provider for Shopee users in order to support the continuous growth of e-commerce market.

Michael Choi, Deputy Chief Executive Officer, Kerry Express (Thailand) Public Company Limited said that “E-commerce market in Thailand has been growing continuously due to the consumer behavior during the New Normal that tends to make more transactions through online channels. This phenomenal has widely affected many brands to add their sales channels in e-commerce platforms and consequently delivery businesses have been thriving as well. We are pleased to establish business collaboration with the E-commerce leader as Shopee Thailand, one of e-commerce platforms with the highest number of users across the country. The research of customers who use express delivery service in Thailand has showed that nowadays, users are primarily looking for shipping speed, safe delivery to destination and on time delivery. Therefore, we are working hard to continuously improve our efficiency and service standard and to serve the shift of consumer behavior trends. This includes hiring more staffs in response to increasing service demand, bringing technologies to facilitate customers both at service points as well as distributing and sorting operations.”

Eric Bui, Head of Operations at Shopee (Thailand) added that “The e-commerce and parcel delivery business are industries which have been growing concordantly and inseparably. We, Shopee, as the number 1 e-commerce platform in Thailand, are determined to continuously deliver best shopping experiences towards our users. The collaboration with the leading express delivery service provider as Kerry Express will elevate the online shopping experience and definitely allow all of our users to be able to have quality logistic service that meet international standard. Many stores in Shopee platform have already been working together with Kerry Express with the receipt of positive feedback all along.

From the Shopee user behavior’s study, we found that our current users are looking for qualities and varieties of product. In addition, Shopee has been focusing on delivering the convenience, safety and the best online shopping experience for our users to enjoy their purchase as well as to facilitate our shops in the platform. Throughout the years, we have been looking for a business partner who is able to provide logistic service so that Shopee users can have a faster and safer product delivery. We believe that by partnering with Kerry Express at this time will not only strengthen our business sector but also give our Thai Shopee users the best online shopping experiences.”

Currently, Kerry Express has more than 15,000 service points and over 1,000 distribution centers across the country with the capability of delivering over 1 million parcels a day. This has emphasized our dedication in enhancing online shopping experiences for Thai people as well as our readiness in delivering logistic experiences that have reliable quality and standard for Shopee’s customers nationwide.