Krungsri introduces e-Guarantee issuance services on Krungsri Biz Online for SMEs customers; more convenient, saving time and expenses with no need for branch visit

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Krungsri (Bank of Ayudhya PCL) continues its goal of becoming a main bank for SMEs customers, supporting them to operate the business efficiently with flexibility.

The Bank supports business transformation and development in the digital economy and reducing carbon footprint with the launch of e-Guarantee issuance services, the latest feature on Krungsri Biz Online. This allows business owners to simply request a bank guarantee at any time of the day or night, increasing business opportunities, saving time and cost of going to the branches. Moreover, with latest Smart Input feature allows customers to avoid making mistake filling the form and complete an online bank guarantee issuance service conveniently.  

Online bank guarantee issuance service via Krungsri Biz Online is the latest service provided on Krungsri Biz Online. The Krungsri Biz Online service covers services including application, bank guarantee request, renewal/change of conditions, reduction of the guaranteed limit, request to change or extend the limit period, search and track status of the request, and the viewing of receipts. Customers can request that the bank sends the electronic bank guarantee to the partnered beneficiary directly or in case that the hard copy version is needed, they can choose the date and make an appointment to pick up a bank guarantee letter at any nearby bank’s branches.

Ms. Patcharin Boonlumsun, Krungsri Head of Commercial Digital Solution Division, said, “At Krungsri, we are committed to being a trusted financial advisory and institution for SMEs, especially in providing financial digital solutions that we employ knowhow, expertise, and offering the latest innovative products and services that help our customers accelerate sustainable growth in the future. Digital transformation is one of the keys on Krungsri’s roadmap to offer more sustainable ways of doing business; we aim to reduce paperwork and replace with electronic documents to increase the convenience, save costs for businesses and yet minimize harm to the environment. At present, digital adoption is crucial for entrepreneurs, especially in post-COVID era. Krungsri Biz Online continues to provide features for SMEs such as payroll, tax payment, guaranteed limit enquiries, real-time credit debit, and real-time international transfer. The latest online bank guarantee service through Krungsri Biz Online is another example of how we intend to make features simple to use with Smart Input functions available in order to simplify the process and increase accuracy in form filling. We will continue to develop new features and services through Krungsri Biz Online platform to ensure that we can provide the seamless digital banking experiences for customers.”

Mrs. Chulida Tanpetcharat, Krungsri Executive Vice President, Head of Commercial Credit Products Division, said, “In the past it took time for customers to request a bank guarantee. They had to visit the branch to make the request, then pick-up and pass the document to the beneficiary by themselves. By using the electronic bank guarantee service on Krungsri Biz Online we can provide a better experience and make it easier for customers to request the document by themselves 24/7 without the need to visit the branch to make a request. Furthermore, they can request that an electronic bank guarantee is sent directly to the beneficiary. The service covers major industries including construction, energy, telecommunications, automotive and government agencies like Provincial Electricity Authority (PEA). In case that customers need to use the hard copy version of the bank guarantee, they can also make an appointment to pick up the document at their convenient time and branch. We are optimistic that with our latest service the bank can increase our credit limit by more than 30% in three years.”

Interested business customers wishing to enhance convenience with Krungsri’s digital banking can use the e-Guarantee service on Krungsri Biz Online today. For more information, please visit the website at  or call 02-626-2626.

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