AXA Thailand and Accor Announce a Strategic Partnership to Offer Unique Medical Assistance to Hotel Guests


AXA Thailand General Insurance and Accor, a global hospitality leader, announced the launch in Thailand of an innovative and strategic partnership to provide free teleconsultation medical support to guests at 87 Accor hotels nationwide.

Available to all Accor hotel guests in Thailand, this new service is part of the global partnership between AXA Group and Accor that was announced last May. As Accor prepares for the post COVID-19 rebound, this unique medical service complements its overall global recovery plan and is included in the enhanced health and prevention protocols that the hotel group has put in place notably through its ALLSAFE Cleanliness label in anticipation of the progressive reopening of its hotels across the different regions.

Effective from August 2020, every guest of all Accor hotels in Thailand can benefit from high-level medical assistance by certified doctors and medical experts of AXA Partners, AXA’s international entity specialized in assistance services, travel insurance and credit protection. In other words, every guest staying at any Accor hotel in Thailand presenting a non-urgent medical situation now has the possibility to request medical assistance through Accor and AXA networks, with free access to teleconsultation.

It is a long-term partnership that will continue after the COVID-19 pandemic and increase the confidence of Accor hotel guests during their stay in Thailand.

Two options are available:

  • Free access to medical teleconsultation: The guest would like to have a phone consultation with a doctor certified by AXA. This is valid for all non-emergency medical concerns, including suspected cases of Covid-19.
  • Face-to-face consultation: The guest would like to have a face-to-face consultation with a doctor at his own expense. The reception desk will contact the AXA Medical Network to identify a specialist.

Claude Seigne, CEO of AXA Thailand General Insurance, declared: “We are enthusiastic to participate in this program that enables us to provide innovative medical assistance and services to guests across the 87 Accor hotels in Thailand, and make them feel safe when they are away from home.  In these challenging times brought about by the COVID-19 pandemic, this strategic partnership is perfectly in line with our global AXA Ambition, as well as our local policy to offer telemedicine solutions to both local and international travelers in case they need medical assistance.” 

Patrick Basset, COO Accor Upper Southeast & Northeast Asia and the Maldives, explained: “The wellbeing of our guests has always been a top priority for Accor, so we are delighted that through this partnership with AXA, we are able to provide medical consultation services to guests at more than 5,000 of our hotels across the world. Accor has been working with AXA for more than nine months on this project and we continue to look at ways in which we can extend the partnership with additional services that will further protect our guests. We know that our guests will exercise greater vigilance in their travels and ensure that their destination of choice offers stringent protocols for health and safety. This valuable partnership with AXA reaffirms our commitment to welcoming guests back safely and with confidence, as the world reopens.”

Telephone consultation services are currently available in English and French. Other languages, such as Spanish, German, and Portuguese, will be progressively added within the next few months.