Citing “aircraft maintenance and rotation”, Thai Airways International said yesterday it would cut back its flights to Australia over the coming six months, affecting services between Sydney, Melbourne and Brisbane and Bangkok from next month onwards.
Perth passengers will face an aircraft swap over the same period, Thai’s northern winter scheduling period, which runs from 28 October 2018 to 28 March 2019.
At the same time, European ports like Oslo and Milan will see schedule increases.
Flights to Australia’s main cities are affected, with Sydney frequencies cut back to daily and Brisbane moving from the current daily service to just four flights a week from late October. Melbourne, currently served double-daily by new Thai Airbus A350s, will move to 11 weekly return services from 28 October 2018.
In a memo sent to agents yesterday, Thai said: “Thai Airways International would like to advise that due to aircraft rotation and maintenance requirements, an adjusted flight schedule from Australia to Thailand and from Thailand to Europe will come into effect from 28 October 2018, as follows:
- BNE/BKK schedule will be reduced to 4 flights weekly
- SYD/BKK schedule will be reduced to DAILY flights
- MEL/BKK schedule will be reduced to 11 flights weekly
- PER/BKK schedule will be maintained DAILY with an aircraft change to A330
- BKK/MXP schedule will increase from 4 to 5 flights weekly
- BKK/OSL schedule will increase to DAILY flights
- BKK/MUC aircraft change to B777
- BKK/CDG aircraft reverts to A380
RISBANE TO BANGKOK
|TG474||MON, WED, FRI, SUN||14:00||20:10|
|BANGKOK TO BRISBANE|
|TG473||MON, WED, FRI, SUN||00:01||12:05|
|MELBOURNE TO BANGKOK|
|TG462||TUE, WED, FRI, SUN||00:30||05:40|
ANGKOK TO MELBOURNE
|TG461||MON, TUE, THU, SAT||08:10||21:20|
PERTH TO BANGKOK
|TG484||TUE, THU, SAT||09:25||15:20|
|TG482||MON, WED, FRI, SUN||16:30||22:25|
|BANGKOK TO PERTH|
|TG483||TUE, THU, SAT||00:01||07:55|
|TG481||MON, WED, FRI, SUN||07:20||15:15|
|SYDNEY TO BANGKOK|
|BANGKOK TO SYDNEY|
Thai advised that in addition to the Australian schedule adjustments, there would also be adjustments to other intercontinental, regional and domestic THAI services, as well as aircraft changes on some routes.
“Please be advised of the following handling procedures for passengers holding THAI documents affected by these changes from 28 October 2018:
- For passengers holding tickets on a THAI flight that has been rescheduled, revalidation and reissue is permitted without charge, for the alternate flight arrangements through the original issuing office.
- If the new flight on which the booking has been automatically protected does not suit the passenger’s travel needs, alternative THAI flights may be selected. Any seat and/or meal requests will need to be re-selected.
- Rebooking must be made in the original PNR for the same booking class/cabin as ticketed.
- Passengers with fare types that do not permit revalidation or reissue should contact their THAI Agency Desk for assistance.
- For THAI documents issued in Australia, should the new flight schedule not suit the passenger’s travel needs, unused tickets may be refunded in full without any applicable penalty. Refunds may be auto-processed through BSPlink (via a Refund Notice**) or GDS, with reference to YY29AUG18 as authorisation for any airfare penalty waiver. For Galileo and Amadeus users, this reference is to be noted in the “Authority” field of the auto-refund. For Sabre users, please use the “Exch Doc” field.
- REFUND NOTICE : **When processing the refund through BSPlink via a Refund Notice, fees do not apply but THAI must change the e-ticket status to ‘RFND’.
- REFUND APPLICATION : If the refund is processed through BSPlink via a Refund Application, this will result in THAI ultimately processing the refund, and subsequently a refund processing fee of AUD55 per ticket will apply.
Edited by Peter Needham