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Sunday, July 14, 2024

Prudential Thailand launches e-Claims service, bringing new level of convenience to customers

In line with its commitment to providing customers with best-in-class services in this digital era, Prudential Life Assurance (Thailand) Public Company Limited (“Prudential Thailand”) is bringing a new level of convenience to customers with the launch of its new e-claims service.

Prudential Thailand’s policyholders can now submit their health-related claims (hospital income claims and medical reimbursement claims) online or via their smartphones via the PRUConnect service on Prudential Thailand’s LINE official channel. This is in addition to existing claims submission channels including personal submission, by mail, or through agent services.

Ms. Pasalaree Theerasas, Chief Customer Officer, Prudential Thailand said: “Prudential Thailand is pleased to launch its new e-claims submission service that not only meets customers’ needs particularly amid the COVID-19 situation, but also allows them to submit health claims online in a seamless and convenient manner. Customers will also have full visibility of the progress of their claims submission and when the claims payments are deposited into their bank accounts.

Prudential Thailand will invest further to develop this new system and add more innovative, customised features to better serve its customers’ evolving needs.”

To activate the new e-claims service, customers simply need to add Prudential Thailand as a friend in their LINE app and follow the instructions to submit their claims. Policyholders with hospital income claims can submit the required documents through the online channel, without the need to provide original medical receipts. This significantly reduces the time spent in accessing the claims as compared to paper-based submissions, enabling the claims payment to be settled within three days upon approval. Customers with medical reimbursement claims are required to upload the original receipts following the claims approval to receive the payment.

In line with the government’s efforts to curb the spread of the novel coronavirus (COVID-19), Prudential Thailand is well equipped to offer customer care and services via its online platform. During this period, apart from contacting its Customer Service Centre at Tel. 1621 as usual, customers can also reach the company via the Prudential Thailand LINE chatbot and Facebook Account.

Policyholders can easily pay their insurance premiums through mobile banking apps simply by scanning the QR Code or Barcode on the physical bill or SMS, and then click ‘Pay.’

Customers can also continue to receive in-hospital treatment under Prudential Thailand’s hospital network without needing to make payments or claims by using their PRUCare Card or National ID card.

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