Siam Kempinski Hotel Bangkok, supported by members of the hotel’s management team, had 17 employees volunteering to support the Pathumwan District Office’s call-centre number 0-2096-2827, with five telephone lines, for COVID19 patients, from 4 August until 30 September 2021. This corporate social responsibility activity is a partnership between Pathumwan District Office and Siam Kempinski Hotel Bangkok to provide communication assistance and convenience to COVID-19 patients by helping them with their enquiries, and assisting local authorities with the coordination for medical treatment and transfer to field hospitals in Bangkok.