Mr. Wiwat Piyawiroj (third from left), Executive Vice President, Commercial, Thai Airways International Public Company Limited (THAI), recently presided over a lucky draw that was held at THAI Head Office for passengers who traveled with THAI in 2018 and completed the THAI Customer Satisfaction Survey (e-TCSS). Also present were Mr.Viroj Sirihorachai (first from left), THAI Vice President, Revenue Management and Commercial Services, Mrs. Priyasiri Juathes (second from left), THAI Vice President, Product and Guest Experience Department,
Mr. Nond Kalinta (fourth from left), THAI Vice President, Sales, Mrs. Sorranee Radtanajiravong (fifth from left), THAI Director of Customer Relations & Service Quality, and Mrs. Supaporn Naktae (sixth from left), Governing Officer, Investigation and Legal Affairs Bureau, Department of Interior. The lucky winner for each month of the year will receive two free confirmed Economy Class roundtrip tickets for travel with THAI. The names of 12 winners will be announced in Sawasdee Magazine, March 2019 edition and on www.thaiairways.com.
The Customer Satisfaction Survey (e-TCSS) has been conducted since 1997. Survey results are used for product and service development.