Plaza Premium Lounge has been voted again as “World’s Best Independent Airport Lounge at the 2022 Skytrax World Airline Awards.
This is the sixth consecutive year that the independent lounge operator had been given the industry’s most prestigious recognition.
Plaza Premium Lounge – London-Heathrow Terminal 2 Departures was listed as number one on the Top 10 rankings, followed by Plaza Premium Lounge – Leonardo da Vinci-Fiumicino Airport, Rome (T3Departures), and Plaza Premium Lounge – London-Gatwick North Terminal Departures.
Plaza Premium Group Founder and CEO, Song Hoi See said, “We are truly honoured to be awarded the prestigious Skytrax World Airline Awards for the sixth year, consecutively. Having awarded 2022’s Best Independent Airport Lounge Brand for Plaza Premium Lounge is a testament to our service excellence. We are setting the trend in creating memorable lounge experiences endorsed and
recognised by the travel industry and travellers.”
“The past two years have been challenging for the travel industry due to the pandemic and we would like to dedicate this win to all our colleagues who have been the backbone of our company. They have been our biggest supporters and have really put in their hard work and dedication despite the challenges we’ve been through. We are really proud of this achievement and we will continue to
provide award-winning hospitality services across our global network.”
He added, “We will also continue to put in our efforts into creating memorable lounge experiences for our guests around the world. We take the time to study the current traveller preferences and incorporate them into our lounge design and concept. Our latest lounge concept will provide enhanced offerings including spaces for communities, friendly-family interactive zones, more
digitalisation whilst integrating sustainable practices. Travellers will get to experience all of this at our new lounges in Dubai, Orlando, Nairobi, Kuala Lumpur and Jakarta which we will be announcing verysoon. We also invite travellers to enjoy our newly opened Plaza Premium Lounges in Edinburgh, Budapest, Cebu, Frankfurt, Ethiopia and Muscat.”
According to Song, “We believe that digitalisation plays a part in delivering a seamless customer experience. Therefore, placing solid technology which connects from service delivery to our backend systems have been our focus this year when implementing our latest lounge concept.”
About the award-winning lounges: World’s Best Independent Lounge #1 Plaza Premium Lounge London-Heathrow T2 Departures
Plaza Premium Lounge London-Heathrow offers travellers a luxurious and comfortable space to unwind before their flight. Located at Terminal 2 Departures, the lounge features private resting suites, shower facilities as well as a generous selection of freshly prepared meals including both English and international cuisines.
Word’s Best Independent Lounge #5
Plaza Premium Lounge Rome T3 Departures
Meanwhile, Plaza Premium Lounge – Leonardo da Vinci-Fiumicino Airport in Italy gives travellers a peek into Rome with influences from the ancient Roman architecture in its lounge design. Travellers get to savour a selection of food and beverages while relaxing at the lounge, and also catch up on work with the lounge’s complimentary Wi-Fi and charging stations.
World’s Best Independent Lounge #8
Plaza Premium Lounge Gatwick North Terminal Departures In Gatwick, families travelling with little ones will be able to enjoy the Kids Zone available at the Plaza Premium Lounge London-Gatwick North Terminal Departures. The lounge boasts stunning views of
the runway, and feature an array of comfortable seating for all travellers.
Plaza Premium Group targets to expand from over 250 lounges to over 500 lounges by 2024/25 through growing both the Plaza Premium Lounge venues and through affiliate lounge networks. In its latest lounge expansion, the Group will be providing enhance offerings to its guests with extended facilities for travellers to work, play and socialise. Plaza Premium Lounge’s latest offerings will include interactive zones for arts and culture, children’s play area, curated cafes as well as health and wellness.
The Group will also incorporate more sustainable approaches in its offerings, by promoting wastereduction, energy saving and sustainable procurement practices.
Plaza Premium Group is committed to making travel better and is focused on building the future of travel. In its move towards digitalisation, customers will see the Group incorporating new technologies and advanced solutions into its lounge operations. Coupled with the Skytrax award, this further strengthens the Group’s position as the global leader in integrated, 360º award-winning airport hospitality experiences and solutions.
Referred to as the “Oscars of the aviation industry”, the prestigious Skytrax World Airline Awards are determined through the largest annual global airline customer satisfaction survey participated by millions of global air passengers. The survey and the award selection are independent and free of any airline influence or interference. In the latest customer survey, which was operated from September
2021 to August 2022, saw over 100 customer nationalities participated in the 2021/2022 survey with 14.32 million eligible entries counted in the results.
More details at www.worldairlineawards.co