Two of Penang’s leading Shangri-La resorts, Shangri-La’s Rasa Sayang Resort & Spa and Golden Sands Resort, have been awarded with Penang’s first SafeGuard Hygiene Excellence and Safety Label by Bureau Veritas, a world leader with 192- year legacy in providing testing, inspection and certification services.This was no easy feat as the prized accreditation came only after a rigorous process of thorough field audits at both resorts. The SafeGuard label supports restart of operations in the light of new norms. This label endorses Rasa Sayang’s and Golden Sands’ stringent standards of keeping hygiene and safety a top priority, in line with recognised global best practices of prevention and contributes to successful business restart operations after unprecedented lockdown measures.
The strict audit process includes undergoing BV’s hallmark review of the resort’s safety and hygiene protocols, including standard operating procedures on social distancing enforced across the resorts with increase contactless guest interaction; increased frequency of cleaning and disinfection of restaurants and facilities; and use of new technologies such as electrostatic misting sprayer, ATM testing for cleanliness and ultra-violet light technology used in cleaning of guest rooms.
The resorts also focused on mandatory temperature screening for all; usage of protective facemasks for staff and guests; guide instructions on Personal Protective Equipment (PPE) use; together with staff training and communications in accordance with industry best practices, local laws and international compliance.
Said Elaine Yue, General Manager of the two resorts, “Our outmost priority are the safety of our guests and staff. This SafeGuard label is a validation of the hotels’ efforts in stepping up and restoring guests’ confidence, and to demonstrate our commitment in operating our resorts with the highest global standards.
Our guests are given greater peace of mind and can rest assured that a stay with us means knowing that our stringent health and safety protocols have received not only the endorsement of the Penang Government via the ‘Penang Lawan Covid-19 Campaign’, but that we have also been awarded the international Bureau Veritas’ SafeGuard Label”