Bedsonline, the world’s leading bedbank, has today announced a series of improvements to its customer service facilities for clients in the Americas.
Bedsonline will be expanding by over 50% its in-house Service Centre team in Mexico, Brazil and Colombia to support the upcoming travel recovery as well as adding a new Help Desk tool to its ‘SelfSet self-service’ toolkit, giving Bedsonline clients the ability to self-manage some of their most common enquiries digitally without the need to call the Service Centre.
Clients can use the Help Desk facility to quickly and accurately manage their active bookings directly from the website and then track all their active tickets in one place.
Lauren Volcheff Atlass, Americas Sales Director at Hotelbeds, parent company of Bedsonline, said: “More than ever, our clients want fast, easy and flexible and this is why we are happy to answer that ask with an expansion of the services we offer via our new SelfSet digital tools. In the face of this crisis, there is tremendous opportunity in Brazil and Latin America, and that fact is well recognized by Bedsonline, hence the investments we are making to improve the customer experience across the region.
“In addition, our customer service team is growing! We are delighted that the market is slowly showing signs of recovery and that we are able to expand our team to handle a greater workload. It’s a great sign of things to come as travel demand returns.”