Given the unprecedented impact that COVID-19 is having on the global travel industry, Hotelbeds would like to update all stakeholders on its top three priorities: protecting the health of employees, standing by commercial partners and ensuring business continuity.
The pandemic is having a very significant impact on both cancellations and forward bookings. Nonetheless we are a global, financially robust business, in regular dialogue with our supportive shareholders. Therefore, together with the actions we are taking to protect the business, we are well positioned to both withstand these unparalleled circumstances and help our partners fully benefit from the recovery when it occurs.
The actions we have taken: Home working – To both protect the health of our employees and ensure business continuity, the vast majority of our staff globally have been working from home since Monday 16 March. They are properly equipped with the technology needed to work effectively and we have provided them with up-to-date health and safety guidance. Adapting our activity – Due to reduced demand we are adapting the working hours of our employees across the business and at the same time refocusing our efforts towards ensuring we are in the best possible shape to capture the volumes when they return. We will continue monitoring this challenging situation and adapt our measures as required. Operational staffing – We have temporarily put in place increased staffing levels at our operations centres worldwide to respond to the very high demand for re-bookings and cancellations. Keeping our partners updated – We are in continual contact with our commercial partners to support them at this difficult time and have launched a dedicated COVID-19 web portal. Global ‘force majeure’ – We declared a ‘force majeure’ for all bookings worldwide subject to a few exceptions1. This means, in most circumstances, travellers will receive a full refund on their bookings. Collaborating with our supplier partners – We are adapting contracts with our hotel and supplier partners in line with the current context of travel restrictions, hotel closures and flight cancellations.
Carlos Muñoz, Hotelbeds’ Managing Director commented: “On behalf of the whole management team, I would personally like to thank all of our staff globally who have been working tirelessly with full commitment and professionalism over the last weeks responding to this unforeseeable shock to the industry and wider world.
“Despite the very difficult situation the industry is facing, we can be confident that the demand will come back, and when it does, we will do all we can to help our valued customers and supplier partners recover their business at the very earliest opportunity.”
“These are truly unprecedented times and we wish to assure our stakeholders that we recognise our responsibility and the part we play in their physical and economic wellbeing. Our prayers and thoughts are with everyone’s families.”