HelloGbye, an automation solution for travel management companies (TMCs), announced today that it has aligned with Travelport to offer email automation to Travelport’s network of TMCs.
Through this strategic relationship, HelloGbye and Travelport will provide a complete digital itinerary planning solution to Travelport’s corporate TMC customers. The solution uses proprietary technology that leverages artificial intelligence and machine learning techniques to generate itinerary recommendations. Regardless of the complexity of the e-mailed travel request, this solution can generate recommendations in less than five minutes. This will
significantly reduce corporate agents’ response times and enable them to deliver a better booking experience.
Our goal is to automate what has historically been a myriad of manual processes and create a better corporate traveler booking experience. We understand that travelers today demand efficient response times, choice and excellent service and our technology delivers exactly this,” said Michael Carr, CEO of HelloGbye. “Email continues to be the preferred channel of communication for corporate travelers. Many of them find their designated online booking tools to be restrictive and book outside of their corporate policy causing issues around duty of
care for the TMC, along with violating their corporate expense policies. Our technology delivers results in minutes, improving the productivity of the travel agent, while staying within the corporate policy. And, the best part is that in case of any questions or issues, the agent is still involved in the process,” he concluded.
“We are excited to work with HelloGbye to provide Travel Management companies with the next generation of digital automation. The travel ecosystem is getting more complex and Travelport is committed to delivering innovative technology, enabling TMCs to simplify and grow their business with ease, while providing the traveler with a better experience,” said Maurita Baker, Vice President and Managing Director, North America at Travelport.
This solution by HelloGbye will be available to Travelport’s TMCs in the Americas in 2020 and in other markets in the future. HelloGbye currently services travel requests in English and is exploring other languages as well.