transcosmos launches IT helpdesk services to help businesses implement  work-from-home policy


transcosmos inc. released IT helpdesk services for businesses that implement a work-from-home policy to help their employees build and maintain an IT infrastructure needed for remote working, and video streaming training services on March 24, 2020.

As the novel coronavirus outbreak continues to spread, more and more companies are implementing the work-from-home policy. In order to assist such companies, transcosmos offers helpdesk services to help their employees develop IT infrastructure needed for remote working. The helpdesk agents will respond to questions and inquiries from the employees via phones.

Creating a comfortable working environment at speed is essential for remote workers, including employees working from home. Yet, this requires the employees to set up their PCs, secure internet connection, set up web conferencing system, to name a few. Building on its expertise in helpdesk services acquired over time, transcosmos will help clients’ employees working from home build an IT infrastructure that allows them to work smoothly and comfortably by solving their questions in a timely fashion.

In addition, transcosmos also launched video streaming services that allow clients to resume business activities that have been suspended due to the coronavirus such as group training sessions. In order to offer the streaming services, transcosmos will collaborate with each client’s information systems department to rapidly develop a video streaming infrastructure.

■ Services framework (for illustration purposes only) 

● Work-From-Home helpdesk services overview 
Launch date:            Tuesday, March 24, 2020
Service overview:     Helpdesk services for remote workers
Opening hours:         8:30 to 17:00 weekday (closed on Saturdays, Sundays and public holidays)
Pricing:                      Starts from 550,000 yen per month
Contract term:           Two months or longer

● Video streaming training services overview 
Launch date:            Tuesday, March 24, 2020
Service overview:     Video streaming services for remote workers
Pricing:                      Initial price: 50,000 yen Monthly price starts from 50,000 yen (for annual contract)
* For a video streaming platform, transcosmos will use streaming services by J Stream Inc.

With the aim of helping clients enhance their business infrastructure, transcosmos continues to offer flexible services that satisfy each client needs.

* transcosmos is a trademark or registered trademark of transcosmos inc. In Japan and other countries.
* Other company names and product or services names used here are trademarks or registered trademarks of respective companies.