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Coronavirus: Air Astana Air Ticket Rule Changes

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Information for passengers arriving in Kazakhstan from Singapore, Japan, Thailand, South Korea, Hong Kong and Macau

In response to the measures implemented by the Ministry of Health of the Republic of Kazakhstan to restrict the spread of coronavirus, Air Astana has introduced rule changes relating  to airline tickets purchased up until 20th February 2020, inclusively.

Passengers entering the Republic of Kazakhstan from Singapore, Japan, Thailand, South Korea, Hong Kong SAR and Macau SAR will be able to change the date of travel for their full itinerary without penalty. This applies equally to those passengers originating outside Kazakhstan and those passengers returning to Kazakhstan.

Passengers entering the Republic of Kazakhstan from Singapore, Japan, Thailand, South Korea, Hong Kong SAR and Macau SAR will also be able to re-route to alternative destinations without penalty and only paying any fare difference to the new destination.

Passengers entering the Republic of Kazakhstan from Singapore, Japan, Thailand, South Korea, Hong Kong SAR and Macau SAR wishing to cancel their trip in its entirety should contactcustomer.experience@airastana.com.

These conditions do not apply to transit passengers. All other Air Astana air ticket rules remain unchanged.

Issued on behalf of Air Astana by Euro Asia Communications.