Since its merger with Tigerair Singapore a year ago, Scoot has not only expanded rapidly in terms of fleet and network, it has also invested heavily in taking on new digital innovations and developing products that better meet new travel trends, provide better value for its customers, and enhance the overall travel experience.
Scoot Insider – Member Portal
Scoot introduced its first-ever member portal, Scoot Insider, which offers member-only benefits and an improved experience on the FlyScoot website. These include a 15% off Welcome discount voucher, yearly 15% off birthday discounts, the ability to pre-save passenger and credit card payment details for faster bookings, member-exclusive and first-dibs on promotions, and more!
Insiders with a KrisFlyer (the Singapore Airlines Group’s frequent flyer programme) account can sync both accounts and unlock the benefits of earning and using KrisFlyer miles.
Currently the Scoot Insider portal, which has approximately 230,000 members, is available in Singapore, Australia, India, the Philippines, Malaysia, Germany, Greece, Hong Kong, Korea, Indonesia, Thailand, China, Taiwan, Japan, and Vietnam.
Directly Earn and Redeem KrisFlyer Miles with Scoot
KrisFlyer members can now directly earn a mile for every dollar spent on fares and selected add-ons, such as baggage and meals, when booking their Scoot flights on the FlyScoot website. KrisFlyer miles can also be redeemed on Scoot fares, taxes and selected add-ons.By end 2018, members will have the option to subscribe to the Scoot Insider newsletter for exclusive promotions, deals and news.
- Earning Miles
o KrisFlyer members earn one KrisFlyer mile per Singapore dollar spent on fares and selected add-ons on Scoot-only itineraries; or
o earn up to 25% of actual mileage flown on the Scoot sector when travelling on mixed itineraries (e.g. Scoot-Singapore Airlines/SilkAir interline flights, codeshares, etc.), depending on the ticket fare class.
- Redeeming Miles
o Members can redeem their KrisFlyer miles on fares, taxes and selected add-ons or mix their miles with cash.
This step forward in Scoot’s partnership with KrisFlyer signifies greater value for existing KrisFlyer members as they now have an additional option to redeem miles, from as low as 1,050 miles. What’s more, KrisFlyer members also get regular access to exclusive Scoot travel deals.
Automated, Faster, More Efficient Check–ins from Singapore
Since the introduction of Automatic Bag Drop (ABD) machines in July 2018, Scoot passengers departing from Singapore Changi Airport now have the option to experience end-to-end self-servicing at the airport for a faster, more streamlined check-in process for their flights. From collection of boarding passes and bag tags, to dropping off their checked luggage, customers can make use of the 24 self-service check-in kiosks (SSKs) and 8 ABD machines located at the Scoot check-in rows at Terminal 2.
Scoot Takes Care of Your e–Visa Needs
An electronic visa (e-visa) application platform has been integrated within the FlyScoot website to dynamically offer within the flight booking process, depending on customers’ nationality and booked destinations, any applicable e-visas and their costs. Customers can then apply for the e-visas on the spot, or any time after they make their booking. the service features fast approval typically within one to three business daysand dedicated 24-hour support on email, Live Chat, Whatsapp, WeChat, and Facebook Messenger.
By end-2018, applicants will be able to choose expedited options for faster e-visa processing during their flight booking, and even apply for urgent e-visas during Web Check-in.
Scootsurance – Better Protection Tailored to Your Needs
Scoot has partnered AXA Travel Insurance to introduce Scootsurance, its new and comprehensive travel insurance that can be conveniently purchased anytime from the FlyScoot website, whether during or after flight booking. Scootsurance is also distinguished by exclusive benefits for Scoot customers, such as inflight personal accident protection of up to S$25,000 while on Scoot flights, and reimbursement of a booking even if it was paid for with KrisFlyer miles, in the event that passengers are unable to travel.
Currently only available for guests purchasing their Scoot flights with Singapore as their first point of departure, Scootsurance will be made available progressively for departures from other countries and is targeted to complete by the first half of 2019.
Flexiroam – Seamless Inflight to Ground Connectivity
From enjoying inflight connectivity onboard selected Scoot flights, guests can now travel seamlessly across the Scoot network and stay connected without the hassle of switching out their SIM card. Guests with flight bookings made through the FlyScoot website or the Scoot mobile app can obtain a complimentary Flexiroam X Microchip with 1GB of data that can be used in 64 Scoot destinations. By end-2018, existing Flexiroam users will also be able to exchange Flexiroam X data for inflight Wi-Fi data sessions on selected Scoot flights operated on Boeing 787 Dreamliners, allowing them greater ease when transitioning from air to ground.