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Thursday, February 29, 2024

Bangkok Airways announces ticketing amendment measures to facilitate passengers affected by the current COVID-19 outbreak situation

Bangkok Airways Public Company Limited announces its continued measures to facilitate passengers who might be affected by the spread of the current outbreak of COVID-19 by extending the amendment of tickets issued in Thailand and scheduled to travel within 31 March 2021.

Passengers who wish to amend their travel plans may have fees waived for rebooking or may alternatively request for refund where this will be preceded as a travel voucher for future purchase with the airline. Passengers can make any necessary changes up to 24 hours prior to their flight departure time. More information can be found at www.bangkokair.com/travel-voucher (terms and conditions apply). Amendment can be requested via www.bangkokair.com/managing-my-booking

Passengers who wish to amend their travels with no new specified travel date (open ticket) can submit their request via https://forms.office.com/r/WjcEEfQX2L within 24 hours prior to the proposed departure date. The airline will use information provided via such form in order to further accommodate passengers.

Passengers can contact the airline via the following channels;

  • Call Center: Tel. 1771 and 02-270-6699 (during 8 a.m. – 8 p.m.)
  • PG Live Chat: https://bit.ly/PGLiveChatEN
  • Email: Reservation@bangkokair.com
  • Ticketing offices (www.bangkokair.com/our-offices)

Passengers who booked their tickets through travel agencies are advised to directly contact their agents for further arrangements.

Moreover, the airline encourages passengers to check announcements, orders, and travel procedures, for each destination prior to travel from the related authorities.

Bangkok Airways apologizes for the inconvenience caused and the airline remains committed to the safety and hygiene of our passengers and employees as the highest priority. The airlines strictly implement surveillance measures to prevent the spread of COVID-19.

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