Today, Jetstar announced they will give customers more time to redeem vouchers issued due to the impact of COVID-19.Jetstar Airways and Jetstar Asia will extend all travel vouchers issued as a result of COVID-19 disruptions to have an expiry date of December 2022. As Jetstar’s flights are published up to one year in advance, this means customers will be able to use their vouchers for travel up until December 2023.
Extensions of unused travel vouchers will be automatically processed through March and April, and customers will receive an email with the extension back to the email address attached to their voucher.
Vouchers are multi-use and can be used across multiple bookings – any outstanding credit from one booking can be used towards another. Customers can check their remaining credit amount and voucher expiry by visiting the voucher balance portal.
In addition, for customers who have booked a Jetstar Asia (3K) flight through jetstar.com between 7 March 2020 and 30 June 2021 for travel before 30 September 2021, Jetstar will offer one fee-free date change, subject to fare difference.
The latest announcement enhances Jetstar’s Fly Flexible program that ensure customers can book with confidence. For more information, please read our Fly Flexible Travel Alert.