Oaky, a hyper-personalised hotel upselling software provider, has launched a new solution designed to transform front desk agents into upselling superheroes. The new Front Desk Upsell automation solution generates prompts for upselling opportunities during check-in in real-time. This latest addition to Oaky’s tool suite aims to enhance hoteliers’ day-to-day operations and enable them to integrate upselling throughout the guest journey, taking advantage of streamlined segmentation, dynamic pricing, reporting, and more.
Mews was the first property management system to launch Oaky’s new Front Desk Upsell automation, followed by OPERA Cloud, giving hoteliers access to the solution directly from the interface of their PMS. Oaky’s Front Desk Upsell automation has three significant benefits for hotels. Firstly, it generates three to nine times more upsell revenue, helping hotels increase RevPAR and TrevPAR. Secondly, it attracts and retains top talent by offering more commission to front desk agents who are more successful at upselling. Thirdly, it saves time and increases upsell productivity by providing access to an up-to-date and real-time list of available room upgrades and services, including pricing and other crucial details for successful upselling.
Erik Tengen, co-founder and CEO of Oaky, explained that the hospitality industry had faced increased staff shortages and employee turnover in recent years. To address these challenges, Oaky has been working with over 50 hotel chains to create a product that generates revenue for hotels and creates a positive work environment that continuously attracts new talent. Hoteliers can retain and keep their employees happy by offering incentives such as higher commissions, development opportunities, and work-life balance benefits.
In addition to launching the new solution, Oaky is partnering with top training companies to offer live workshops on cultivating front desk upsell culture and educating on effective upselling. These workshops aim to support hoteliers in establishing a solid upselling culture, equipping front desk agents with tried-and-tested upselling techniques and knowledge of upselling psychology to increase upsell conversions and revenue.
The launch of Oaky’s Front Desk Upsell automation solution comes when the hospitality industry faces unprecedented challenges. Staff shortages and increased turnover have been significant concerns for hotels worldwide. This new product addresses these challenges by providing a streamlined, automated solution that boosts revenue and employee motivation. By leveraging Oaky’s technology, hoteliers can create a more efficient and effective upselling process that benefits the hotel and its employees.
In conclusion, Oaky’s Front Desk Upsell automation solution is a game-changer for hotels looking to boost revenue and retain top talent. With its real-time prompts, streamlined segmentation, and dynamic pricing capabilities, Oaky’s new solution enables hoteliers to integrate upselling throughout the entire guest journey and generate three to nine times more upsell revenue. By partnering with top training companies, Oaky also supports hoteliers in establishing a robust upselling culture that equips front desk agents with the knowledge and techniques necessary to increase upsell conversions and revenue. As the hospitality industry continues to face unprecedented challenges, Oaky’s Front Desk Upsell automation is a powerful tool to help hotels thrive in a highly competitive market.
Written by: Supaporn Pholrach (Joom)
