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THAI Issues Change Fee Waiver and Offers Refund Due to Novel Coronavirus (2019-nCoV) Outbreak in the People’s Republic of China

Mr. Nond Kalinta, Vice President of Sales Department, Thai Airways International Public Company Limited (THAI), said that the company is offering a change fee waiver and ticket refund for passengers holding THAI tickets, due to the novel coronavirus (2019-nCoV) outbreak in the People’s Republic of China, and the Chinese Government prohibits on travel to and from Wuhan and other cities in the vicinity that may pose potential risks. Details on affected routes are as follows:

– THAI roundtrip tickets from Bangkok to six destinations in the People’s Republic of China: Beijing, Shanghai, Guangzhou, Kunming, Xiamen, and Chengdu

– Roundtrip codeshare flights with THAI Smile from Bangkok to three destinations in the People’s Republic of China: Chongqing, Changsha, and Zhengzhou

– Roundtrip codeshare flights with Shenzhen Airlines to and from Bangkok – Shenzhen / Phuket – Shenzhen

– THAI domestic flights and codeshare flights with THAI Smile that connect with flights to the People’s Republic of China

Passengers with tickets issued by THAI prior to 28 January 2020 valid for travel during 24 January 2020 to 29 February 2020 may change flights or get a refund before 29 February 2020, terms and conditions apply. Bookings must be cancelled prior to the date of flight departure and passengers may make ticket changes at any THAI Sales Office, on thaiairways.com, or through the THAI Contact Center Tel. 0-2356-1111, 24 hours a day.

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