AirAsia is offering flexible travel options for guests who wish to make changes to their bookings with Thai AirAsia following the Thai Government’s declaration of suspending Songkran holidays.
Guests whose flights from 10 to 16 April — which were booked on or prior to 18 March — are given the following options:
1. Move flight: One-time flight change on the same route to a new travel date on or before 30 September 2020 without additional cost, subject to seat availability; OR
2. Credit account: Retain the value of your fare in your AirAsia BIG Loyalty account for future travel with AirAsia. The online credit account is to be redeemed for booking within 365 calendar days from the issuance date for your travel with us. The actual travel dates can be after the expiry date as long as our flight schedule is out.
Guests who wish to choose one of these options must notify AirAsia no less than 5 days prior to their original flight date. Those wishing to receive any alternative options can send a request via AVA at support.airasia.com. For group bookings made with travel agents, kindly refer to your respective third party booking agent for further assistance.
Please refer to COVID-19 Customer Guide to check your eligibility and on how to submit your request.
AirAsia is closely monitoring this situation and reserves the right to announce further policies according to the latest developments.
Follow AirAsia on Twitter (@AirAsia) and Facebook (facebook.com/AirAsia) for the latest updates, or contact our customer support team at support.airasia.com. Guests are also encouraged to check their flight status at airasia.com/flightstatus for live updates.