KPI Contact Center recently won international award organized by APAC Awards 2023 in Kuala Lumpur, Malaysia. The Silver Medal “Contact Center” award under the Business Contribution category that KPI received is considered to be our first KPI Contact Center award gained from international level within the Asia Pacific region. The Contact Center Asian Pacific Awards 2023 is a stage organized to promote and support various organizations. in developing a quality customer service center as well as to upgrade service quality to reach international standards in terms of both convenience and speed in providing services to customers. This can be done using modern technology to help develop the service process to respond to customer needs and deliver the best experience, resulting in maximum customer satisfaction.
Suchavadee Sanganong President of Krungthai Panich Insurance Public Company Limited or KPI, said, “KPI Contact Center has been established in 2022. Since then, we are committed to continuously develop our Contact Center to reach its full potential to deliver our customers with the best experience. The fact that KPI was able to win this international award becomes our challenge and our pride at the same time. The award also reflects our determination, perseverance and success in developing our Contact Center to meet international standards.”
“KPI Contact Center” adheres to the principles of development in all 4 areas: 1. Develops a process for monitoring the quality of Contact Center services 2. Upgrade knowledge and
skills of customer service personnel and creates a suitable working environment 3. Develops an operational plan to enhance customers satisfaction and give them the best experience towards the company and 4. Bring in necessary technologies to help develop work processes to promote work efficiency.
The Contact Center Asian Pacific Awards 2023 is considered as a tool that helps raise the standards of the Thai contact center industry. To emphasize the importance in caring and responsible to customers, including the after-sale service. The award also raises awareness among agencies and organizations to continuously maintain the service standards of their contact centers as well as to continuously improve the centers to meet international standards.
To contact KPI Contact Center, please call 0 2624 1111 or www.kpi.co.th or via all Social Media platforms of Krungthai Panich Insurance.
