In an unprecedented achievement, Mae Fah Luang Chiang Rai International Airport has been distinguished as the 100th airport to receive accreditation under the ACI World Customer Experience Accreditation Program. This milestone not only celebrates the commitment of airports worldwide to elevate travel experiences but also positions Mae Fah Luang at the forefront of global airport management.
The program, a strategic collaboration with travel technology leader Amadeus, provides airports with essential tools and methodologies to boost service quality through rigorous assessments and tailored training sessions. These encompass stakeholder interaction, workforce development, and targeted service enhancements, ensuring a comprehensive approach to customer satisfaction.
ACI World’s latest data forecasts a vigorous rebound in global passenger numbers, expecting a rise to 9.7 billion by the end of 2024, eventually doubling by 2042 and increasing 2.5 times by 2052. In this context, the accreditation initiative is more crucial than ever, offering airports a structured platform to synchronize efforts and uphold excellence in customer service amid growing demand.
Luis Felipe de Oliveira, Director General of ACI World, emphasized the significance of this accreditation. “As Mae Fah Luang Chiang Rai International Airport joins our elite list of accredited airports, it not only reaffirms its leadership in airport service quality but also highlights the collective dedication of our members to enhancing the travel experience for passengers and staff alike. Reaching this 100th accreditation underscores the global commitment to continuous improvement in the aviation sector,” he stated.
Echoing this sentiment, Dr Kijmanawat Kerati, President of Airports of Thailand, expressed pride in this landmark recognition. “Being named the 100th airport to achieve this accreditation is a tremendous honour and reflects our unwavering commitment to fostering a culture centred around passenger satisfaction and service excellence,” said Dr Kerati.
The celebration of this achievement kicks off ACI World’s #AirportCX Celebration Week, a campaign from April 22–28, 2024, dedicated to promoting superior customer experience at airports worldwide. Additionally, ACI World will host its annual Customer Experience Summit and Exhibition in Atlanta, USA, from September 23–26, 2024. This premier event will assemble over 500 airport executives and customer experience experts to discuss emerging trends and innovations shaping the future of airport experiences.
As airports continue to adapt and innovate, the ACI World Customer Experience Accreditation Program is a testament to the industry’s resolve to meet and exceed traveller expectations in an ever-evolving global landscape.
Written by: My Thanh Pham
