Gearing up to mark its 60th anniversary in 2020, the Tourism Authority of Thailand (TAT) has reaffirmed its commitment to making travel and tourism the kingdom’s most economically promising, environmentally sustainable, and culturally vibrant sector in the years to come.
Addressing the Thai tourism private sector and media after the week-long Tourism Action Plan meetings, TAT Governor Yuthasak Supasorn said that the completion of the auspicious 5th cycle of life will be a time for reflection on past achievements and careful management of a new era of challenges set to emerge in a highly competitive and constantly changing global and regional environment.
“With the positive outcome in 2018, Thai tourism has clearly succeeded in fulfilling its mandate,” he said. “We will work even harder to maintain our brand image, preserve our competitive advantages, and ensure that the socio-economic benefits of international and domestic tourism are spread right across the country.”
The targets for 2020 are to boost total tourism revenues by 10% over the projection for this year. TAT has also set clear directions to move the Thai tourism industry out of mass tourism and towards responsible tourism with an emphasis on revenue-generating quality tourists. The idea of responsible tourism will be spread out through the channels of TAT in-house magazine named Osotho.
For the domestic market, TAT will categorise customers into various segments; such as, Gen X, Gen Y, family and millennial family, silver age, lady, first jobber, multi-gen, and corporate.
In the foreign markets, TAT will focus on specific quality markets and middle-upper income groups (Go High). It will seek first-time visitors in new markets and in the long-standing source markets (Go New Customer). It will also attempt to balance out the seasonality factor and generate more demand in the “Green Season” (Go Low).
Alongside efforts to build a strong image of Thailand in order to maintain its competitive advantages, other products will be developed and marketed; such as, homestays, walking streets and local cuisine (Go Local). Meanwhile, digital technology will be devised to reach the customers (Go Digital).
The core communication marketing theme will remain “Open to the New Shades” that focuses on providing positive and unexpected experiences. Following on from the long-standing Amazing Thailand slogan, widely recognised as one of the most impressive brand campaigns in Asia, the future advertising campaigns will continue to specific target groups and highlight the friendliness and hospitality of the Thai people.
To keep the position as a preferred destination, TAT will maintain to be 1 of top 6 countries that generated tourism revenue, and in the top 3 in the Loyalty Index in the Asia Pacific.