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Wednesday, September 27, 2023

transcosmos releases a LINE Official Account operations service package, a solution for clients’ various needs and challenges

transcosmos inc. will launch a LINE official account operations service package, a customizable package based on clients’ needs, budget and business processes. For clients with the LINE Standard Plan, the company will also offer dedicated support desk services including user support and simple reporting.

■ LINE Official Account operations service package, a solution to various operational challenges
LINE official account operations require diverse tasks such as messaging, posting on timeline, creating content and scheduling for messaging and posting. The “LINE Official Account Operations Package” service lineup fits the needs of clients that range from account launch support to operations consulting service to maximize account’s performance. What’s more, with the aim of offering services that pinpoint each client’s specific challenges and budgets, transcosmos has prepared a custom plan to enable clients to select only the services they need from three categories, namely, initial support, content creation, and operations support. All the services under this package will be served by transcosmos’s dedicated team of LINE account operations experts who have abundant knowledge about LINE as well as track experience in LINE account operations. Fully grasping clients’ objectives, the team will develop the best operations plan to help clients achieve their objectives based on their experience, and operate clients’ accounts effectively whilst executing the PDCA cycle.

[LINE Official Account Operations Package Overview]

* Special offer for each package plan at monthly price of 300,000 yen.
* Clients can select services they need separately from initial support, content creation and operations services categories (starts from 300,000 yen per month).

■ Comprehensive operations support services built on abundant experience and knowledge
transcosmos has set up a dedicated support desk for clients under the LINE Standard Plan. Its key services include account opening support, admin screen operations support and simple reporting. In addition, clients can receive an explanation on LINE’s service menus and information on LINE official account case studies via this support desk.

[Support Desk]
・ Business hours: 9:30 to 17:30 *excluding weekends and holidays (including year-end and new year holidays)
* Support Office contact information will be available only to clients who have a Standard Plan service contract.

For the second straight year, transcosmos has received the highest certification for “Technology Partner” in the “LINE Account Connect” category under the “LINE Biz-Solutions Partner Program,” a program by which LINE certifies its sales and development partners of LINE enterprise services. Building on its extensive LINE-related service implementation records and support experience, transcosmos continues to help clients across a broad range of industries implement and operate LINE-related services.

* transcosmos is a trademark or registered trademark of transcosmos inc. In Japan and other countries.
* Other company names and product or services names used here are trademarks or registered trademarks of respective companies.

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